s an added convenience to our customers,
NYLITC now provides single contact point for our policyholders
by consolidating five business units, including underwriting,
policyholder service, renewal, claim and customer service. This
ground-breaking change is first of its kind in the industry,
aiming to offer one-stop service that meets all customers' needs.
In order to create the highest customer loyalty, NYLITC is dedicated
to providing customers with care, proactiveness and quality
assurance.
As a policyholder of NYLITC, you can call us in business hour,
seven days a week, and consult an agent to fully understand
the rights entitled to you in the policy. The toll-free service
number is 0800-088-008.
The insured will be covered by our overseas emergency assistance
service up to 180 days/365 days for the ones with the insured
amount above NTD 5 million when traveling overseas, with the
exception of Taiwan, Penghu, Jin Men and Mazu.
Over-the-counter
Fast Claim
With 16 years' experience in Taiwan, NYLITC has been dedicated
to providing professional insurance consultations that meets
individual customer's needs and financial objectives. To speed
up claim settlement procedure, we offer a fast track over-the-counter
service for which all clear claim cases can be processed within
30 minutes.
Domestic Claim
Whenever an accident covered by an insurance policy occurred,
the policyholder (or surviving spouse/relative or beneficiaries
whichever applicable) should notify an agent within 5 days by
phone, fax or mail. This will ensure the fastest claim settlement
process. Call us at 0800-088-008, or fax your claim application
forms to (02) 2715-1003.
Worldwide Claim
Whether you are staying overseas for a lengthy period of time
or just stopping over for short-term trips, our worldwide claim
ensures that you are protected from being financially challenged
when illness or accidents occurred. Our service network, spanning
across five continents with over 6500 contacts ready to provide
you with 24-hour service, is available to all policyholders
of NYLITC, no matter which type of policy you own. The benefits
will be paid in local currency of the country where you stay,
thus avoiding the currency exchange troublesome.
